Privacy Policy

Effective date: August 21, 2026
Last updated: August 21, 2026

The Clean Out Kings LLC (we, us, our) is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share information when you visit www.thecleanoutkings.com, fill out a contact form, request an estimate, or communicate with us about property services.

1. Information we collect

We collect only the information needed to respond to your request, schedule service, and send invoices. This may include:

• Contact information: Name, phone number, email address, and property address.
• Service details: Type of service, urgency, property access notes, photos you share, and any special instructions.
• Business context: Whether you are a homeowner, property manager, investor, realtor, or bank representative.
• Technical data: IP address, browser type, and pages visited, collected automatically through standard website analytics to improve performance and security.

2. How we use your information

We use your information to:

• Respond to contact and estimate requests;
• Schedule, route, and complete services;
• Send quotes, invoices, and appointment confirmations;
• Follow up about service quality and satisfaction;
• Prevent fraud, spam, and abuse of our forms; and
• Improve our website and understand which services are most in demand.

3. How we protect your information

We use commercially reasonable security measures to protect your information from unauthorized access, alteration, or destruction. Our website and data storage providers use encryption in transit. Access to customer data is limited to the crew members and administrative staff who need it to perform their jobs.

4. Information sharing

We do not sell, rent, or trade your personal information. We share information only with:

• Service providers: Payment processors, waste disposal facilities, and cloud software providers that help us operate the business under strict confidentiality obligations.
• Legal requirements: When required by law, court order, or to protect our rights, safety, or property.

5. Cookies and analytics

Our website may use cookies and analytics tools to understand how visitors use the site. You can disable cookies in your browser settings. We do not use cookies to collect personally identifiable information without your knowledge.

6. Forms and spam protection

Our contact and estimate forms include invisible spam protection, including honeypot fields and submission timing checks. We also apply rate limiting to prevent abuse. These measures help us protect your inbox and ours.

7. Your choices

You have the right to:

• Request a copy of the information we have about you;
• Ask us to correct inaccurate information;
• Request deletion of your information, subject to legal and business record requirements; and
• Opt out of marketing communications at any time.

8. Retention

We keep your information for as long as necessary to fulfill the purpose for which it was collected, satisfy legal and accounting obligations, and resolve disputes. When no longer needed, your information is securely deleted or anonymized.

9. Children's privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it.

10. Third-party links

Our website may link to third-party sites, such as our Facebook page. We are not responsible for the privacy practices or content of those sites. We encourage you to read their policies before submitting information.

11. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Your continued use of the website after changes means you accept the updated policy.

12. Contact us

For privacy questions or data requests, contact us at:

• Phone: 216-855-2146 (cell) or 216-632-3368 (office)
• Address: Greater Cleveland, Ohio